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Asst 3/Technology Support: Provo City School District |
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| Essential Functions Administers district policies regarding the use of computers and data access (e.g., updating virus software, setting passwords, etc.) for the purpose of ensuring compliance with district policy and departmental guidelines. Installs hardware and software for the purpose of ensuring availability for use by District personnel and students. Interacts with the District network for the purpose of installing, configuring, and troubleshooting workstations. Maintains end-user device functionality for the purpose of ensuring functionality for all users. Maintains a variety of manual and electronic files and/or records (e.g., work order logs, network access forms, Inventory records, etc.) for the purpose of communicating with clients, documenting activities, and providing reference and audit trails. Monitors the status of the District's area network for the purpose of ensuring the availability of network files and peripheral devices. Participates in meetings, workshops, and/or training for the purpose of conveying and/or gathering information required to perform job functions. Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit. Performs initial workstation computer and peripheral installation (e.g., installation, testing, configuring, assigning passwords, security clearances, imaging, etc.) for the purpose of meeting the computer processing needs of the users. Provides limited training and in-service in general computer use, software applications, and file server operations for the purpose of ensuring the efficient use of computers and/or software applications. Researches software applications for the purpose of recommending standardized applications in accordance with the District's technology goals. Responds to requests for help, repairs, training, and/or upgrades through the online work order system for the purpose of providing information, scheduling appointments, and/or referring to alternate resources. Responds to inquiries from a variety of district personnel for the purpose of providing support, technical advice, and operational assistance. Troubleshoots user issues with computer workstations and servers (e.g., questions about application software, connectivity issues, peripheral malfunctions, etc.) for the purpose of providing immediate assistance to users for problem resolution. Job Requirements: Minimum Qualifications Skills, Knowledge, and Abilities SKILLS are required to perform single, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: SKILLS are required to satisfactorily perform the functions of the job include: teaching technical topics to non-technical audiences; adhering to safety practices; planning and managing projects; and gathering information to diagnose problems. KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read a variety of manuals; write documents following prescribed formats, and/or present information to others; and understand complex, multi-step written and oral instructions. Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: KNOWLEDGE Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: current generation and legacy computer operating and networking systems (e.g., Windows, Mac, IOS, etc.); computer hardware/network and troubleshooting techniques; network security; and office application software. ABILITY is required to schedule activities and/or meetings; collate data, and use job-related equipment. Flexibility is required to work with others; work with data utilizing specific, defined processes; and operate equipment using standardized methods. Ability is also required to work with a diversity of individuals; work with similar types of data, and utilize job-related equipment. Some problem-solving may be required to identify issues and select action plans. Problem-solving with data requires following prescribed guidelines, and problem-solving with equipment is limited to moderate. Specific ability-based competencies required to satisfactorily perform the functions of the job include: ABILITY is required to schedule activities and/or meetings; gather and/or collate data; and consider a number of factors when using the equipment. Flexibility is required to work with others. Specific ability-based competencies required to satisfactorily perform the functions of the job include: developing effective working relationships, communicating with persons with diverse technical knowledge and skills, providing clear instructions, and setting priorities. Responsibility Responsibilities include: working under direct supervision using standardized procedures; providing information and/or advising others; operating within a defined budget. The utilization of some resources from other work units is often required to perform the job's functions. There is a continual opportunity to have some impact on the organization's services. Work Environment The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling, and significant fine finger dexterity. Generally, the job requires 10% sitting, 45% walking, and 45% standing. The job is performed under minimal temperature variations. Experience: Job-related experience is required. Education: High school diploma or equivalent. |
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| Description | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Purpose Statement: The job of Asst 3 / Tech Support is done for the purpose/s of installing, upgrading, and configuring workstations within the District; resolving software and hardware problems; developing and delivering job aides; setting passwords and security levels, and ensuring technology hardware inventory is accurate and up to date. MUST HAVE A VALID DRIVER'S LICENSE, INSURANCE, AND PROVIDE OWN TRANSPORTATION PERSONAL VEHICLE IS REQUIRED TO PERFORM WORK-RELATED TASKS PERSONAL SMARTPHONE IS REQUIRED, MUST BE ABLE TO RUN SPECIFIC WORK-RELATED APPS MUST BE ABLE TO WORK A MINIMUM OF 25 HOURS PER WEEK UP TO 29 HOURS PER WEEK POSITION WILL BE OPEN TILL FILLED |
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