Asst 3/Technology Support: Provo City School District |
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Requirements | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
This is a 29-hour OR 40-hour-per-week position at the discretion of the tech dept. starting May 30, 2024 - SUMMERTIME POSITION ONLY *Must feel comfortable with ladders and using power tools where necessary
SKILLS are required to satisfactorily perform the functions of the job include: teaching technical topics to non-technical audiences; adhering to safety practices; and gathering information to diagnose problems. KNOWLEDGE Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: current generation and legacy computer operating and networking systems (e.g. Mac, Windows, Chrome, etc..); computer hardware/network and troubleshooting techniques; and office application software. ABILITY is required to attend activities and/or meetings; gather and/or collate data; and consider a number of factors when using the equipment. Flexibility is required to work with others. Specific ability-based competencies required to satisfactorily perform the functions of the job include: developing effective working relationships; communicating with persons with diverse technical knowledge and skills; providing clear instructions; and setting priorities. Must also be able to lift and carry potentially heavy objects.
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Description | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Job Summary This job reports to the District Coordinator Technology Help Desk. Essential Functions Administers district policies regarding the use of computers and data access (e.g. updating virus software, setting passwords, etc.) for the purpose of ensuring compliance with district policy and departmental guidelines. Installs hardware and software for the purpose of ensuring availability for use by District personnel and students. Interacts with the District network for the purpose of installing, configuring, and troubleshooting workstations. Maintains a variety of manual and electronic files and/or records (e.g. permission levels, network identification, security access, licenses, work logs, etc.) for the purpose of documenting activities, providing reference, and audit trails. Participates in meetings, workshops, and/or trainings for the purpose of conveying and/or gathering information required to perform job functions. Researches software applications for the purpose of recommending standardized applications in accordance with the district's technology goals. Responds to inquiries from a variety of district personnel for the purpose of providing support, technical advice, and operational assistance. Responds to requests for help, repairs, training, and/or upgrades through the online work order system for the purpose of providing information, scheduling appointments, and/or referring to alternate resources. Troubleshoots user issues with computer workstations and servers (e.g. questions about application software, connectivity issues, peripheral malfunctions, etc.) for the purpose of providing immediate assistance to users for problem resolution. Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit. |
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Application Procedure | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Complete all required fields including work experience, references, and education. |
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