This is a 29-hour week position starting May 30, 2024 - SUMMERTIME POSITION ONLY
APPLICANTS SELECTED FOR THIS POSITION WILL BE REQUIRED TO ATTEND A MANDATORY TRAINING ON 30, 2024

*Must have a current driver's license and access to a vehicle as well as evidence of insurability 

Risk Management driving course required and proof of passing certificate due upon start date

Our summer hours are Monday - Thursday 7 am-5 pm with observed State and Federal Holidays off.The expectation for summer help is to work 29 hours per week, Monday through Thursday.
This can be accomplished in 3 or 4-day combinations (ex: Monday-Wednesday, Tuesday-Thursday, Monday-Thursday)


Minimum Job Requirements

 SKILLS are required to satisfactorily perform the functions of the job include: teaching technical topics to non-technical audiences; adhering to safety practices; and gathering information to diagnose problems.

 KNOWLEDGE Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: current generation and legacy computer operating and networking systems (e.g. Mac, Windows, Chrome, etc..); computer hardware/network and troubleshooting techniques; and office application software.

 ABILITY is required to attend activities and/or meetings; gather and/or collate data; and consider a number of factors when using the equipment. Flexibility is required to work with others. Specific ability-based competencies required to satisfactorily perform the functions of the job include: developing effective working relationships; communicating with persons with diverse technical knowledge and skills; providing clear instructions; and setting priorities. Must also be able to lift and carry potentially heavy objects. 

Job Summary 

*This is a Summertime Position only working mainly with A/V within the Provo School District*

The job of Assistant 3 Technology Support was established for the purpose/s of installing, upgrading, and configuring workstations within the District; resolving software and hardware problems; developing and delivering job aides; setting passwords and security levels, and all other duties as assigned.

This job reports to the District Coordinator Technology Help Desk.

Essential Functions

 Administers district policies regarding the use of computers and data access (e.g. updating virus software, setting passwords, etc.) for the purpose of ensuring compliance with district policy and departmental guidelines.

  Installs hardware and software for the purpose of ensuring availability for use by District personnel and students.

  Interacts with the District network for the purpose of installing, configuring, and troubleshooting workstations.

  Maintains a variety of manual and electronic files and/or records (e.g. permission levels, network identification, security access, licenses, work logs, etc.) for the purpose of documenting activities, providing reference, and audit trails.

  Participates in meetings, workshops, and/or trainings for the purpose of conveying and/or gathering information required to perform job functions.

  Researches software applications for the purpose of recommending standardized applications in accordance with the district's technology goals.

  Responds to inquiries from a variety of district personnel for the purpose of providing support, technical advice, and operational assistance.

  Responds to requests for help, repairs, training, and/or upgrades through the online work order system for the purpose of providing information, scheduling appointments, and/or referring to alternate resources.

  Troubleshoots user issues with computer workstations and servers (e.g. questions about application software, connectivity issues, peripheral malfunctions, etc.) for the purpose of providing immediate assistance to users for problem resolution.

  Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.